Terms & Conditions

ERTO KONNECT LLP is a privately owned facilitation and consultancy business registered in India, with its head office at Office No E 201, Jaimala Business Court, Above Hyundai Showroom, Nandini Takle Nagar, Manjri Bk, Pune, Maharashtra 412307.

We are not a government body. We are not affiliated with, endorsed by, or acting on behalf of the Ministry of Road Transport & Highways, any Regional Transport Office (RTO), the National Informatics Centre, or any other government authority. Statutory approvals, fees, registrations, and certificates are issued solely by the competent authorities; our role is limited to assisting, preparing, coordinating, and following up on your behalf.

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to use the Platform. If you use the Platform on behalf of a business (for example, a dealership on the B2B platform), you represent that you are authorised to bind that business to these Terms.

(a) Consumer services. We assist with, among other things:

• vehicle ownership transfer, duplicate/renewal RC, change of address, hypothecation addition or termination, NOC issuance, interstate RC transfer, tax refunds, re-registration, scrap RC, CNG endorsement, and trade certificates;
• driving licence related assistance;
• facilitation of vehicle insurance (new/renewal), vehicle loans, and refinance/balance transfer through third-party insurers, banks, and NBFCs;
• choice/fancy registration number booking assistance; and
• assistance in buying or selling pre-owned vehicles.

(b) B2B platform. For verified dealers, DSAs, and NBFCs, we provide vehicle-verification reports (such as RC details, challan summaries, theft and blacklist status, and transfer status) sourced from official or government-authorised databases, delivered over WhatsApp against a prepaid wallet.

(c) Facilitator role. Where a service involves a third party (an insurer, bank, NBFC, or buyer/seller), we act only as a facilitator. The final contract for insurance or credit is between you and that third party, which is regulated by its own terms and by IRDAI or RBI, as applicable. We are not an insurer, bank, or NBFC and do not guarantee approval of any policy or loan.

• You select a service and share your contact details; our expert calls you to confirm scope, documents, and pricing before you place an order.
• Timelines we communicate are good-faith estimates. Actual processing depends on the concerned RTO or authority, document completeness, and factors beyond our control. Delays attributable to government authorities do not constitute a breach of these Terms.
• You agree to provide complete, accurate, and genuine documents and information. We may decline or discontinue any engagement where documents appear forged, tampered with, or unlawful, and may report such matters where required by law.

• Service fees are quoted before you confirm an order. Unless agreed otherwise, 50% of the service fee is payable in advance and the balance upon generation of the government receipt or completion milestone communicated to you.
• Government fees, taxes, and statutory charges are separate from our service fee and are collected at actuals. Once deposited with an authority, government fees are non-refundable by us.
• All fees are subject to GST and other applicable taxes. We issue receipts/invoices for payments made to us.
• B2B wallet: wallet top-ups are prepaid amounts against which verification reports are debited at the rates notified to you. Wallet balances are non-transferable, carry no interest, and are not a deposit or payment instrument. Unused balances are refundable on account closure, subject to reconciliation and applicable law.

• You may cancel an order before we begin processing it; advance payments for unstarted work will be refunded within a reasonable period to the original payment method.
• Once processing has begun, refunds are limited to amounts attributable to work not yet performed, and exclude government fees already deposited and costs already incurred.
• If we are unable to deliver a service for reasons attributable to us, we will refund the fees paid for that service.
• Nothing in this Section limits your rights under the Consumer Protection Act, 2019.

Vehicle-verification reports are provided solely for legitimate business purposes — such as pre-purchase due diligence, financing, insurance, and compliance checks — by verified business users. You must not, and must ensure your team members do not:

• use reports to stalk, harass, locate, or profile any individual, or for any unlawful surveillance;
• resell, sublicense, publish, or otherwise commercialise reports or underlying data;
• scrape, bulk-extract, or build databases from the Platform;
• query vehicles without a bona fide business reason connected to your verified business;
• misrepresent your identity or business during onboarding, or share your account/WhatsApp access with unauthorised persons.

We log all queries and may audit usage. We may suspend or terminate access, forfeit no balances except as permitted by law, and report misuse to authorities where we reasonably believe reports are being misused. You are responsible for all activity under your account and your team members' numbers.

Vehicle and compliance information is retrieved from official, statutory, or government-authorised sources and is provided on an “as is, as available” basis. We do not control, and cannot guarantee, the accuracy, completeness, or currency of records maintained by third parties or authorities. Reports are informational and are not legal advice, a valuation, or a recommendation; you should independently verify critical information before acting on it, including physically inspecting vehicles and original documents.

• provide true, accurate, current, and complete information, and keep it updated;
• use the Platform only for lawful purposes and in compliance with applicable law, including the Motor Vehicles Act, 1988, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023;
• keep your credentials, devices, and WhatsApp numbers used with the Platform secure;
• not upload malware, attempt to gain unauthorised access, interfere with the Platform's operation, or infringe others' rights;
• not impersonate any person or entity, or submit documents belonging to another person without lawful authority and their consent.

The Platform, including its design, text, graphics, logos, report formats, and software, is owned by or licensed to ERTO KONNECT LLP and protected under Indian intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, create derivative works from, or reverse engineer any part of the Platform without our prior written consent. “RTO Konnect” and associated logos are our marks; government form templates linked on the Platform belong to their respective issuing authorities.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. By using the Platform you also acknowledge the Privacy Policy.

You consent to receive transactional and service communications from us by phone, SMS, WhatsApp, and email in connection with your orders and account. Promotional communications will be sent only with your consent and will include an opt-out. Consent to service communications is independent of any DND/NCPR registration under TRAI regulations, to the extent permitted for transactional messages.

To the maximum extent permitted by law, the Platform and all services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that any application filed with an authority will be approved.

• To the maximum extent permitted by law, ERTO KONNECT LLP, its partners, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, business, goodwill, or data, arising from or related to the Platform or services.
• Our total aggregate liability for any claim arising out of or relating to a service shall not exceed the service fees actually paid by you to us for that specific service (excluding government fees and taxes) in the six (6) months preceding the event giving rise to the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2019, or liability for fraud or wilful misconduct.

You agree to indemnify and hold harmless ERTO KONNECT LLP, its partners, employees, and agents from and against all claims, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms; (b) your violation of applicable law or the rights of any third party; (c) documents or information you provide that are false, forged, or unauthorised; or (d) misuse of B2B reports by you or persons you have given access to.

We may suspend or terminate your access to the Platform, with notice where practicable, if you breach these Terms, misuse the B2B platform, fail to pay amounts due, or where required by law. You may stop using the Platform at any time; accrued payment obligations and Sections 8, 10, and 13–19 survive termination. On termination of a B2B account, unused wallet balances are dealt with under Section 5.

We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, strikes, internet or power failures, government actions, or downtime of government databases and portals.

• These Terms are governed by and construed in accordance with the laws of India.
• Parties shall first attempt to resolve any dispute amicably by writing to our Grievance Officer. If unresolved within 30 days, the dispute shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Pune, Maharashtra, and proceedings shall be conducted in English.
• Subject to the above, the courts at Pune, Maharashtra shall have exclusive jurisdiction, including for interim relief.
• Nothing in this Section deprives you of remedies available under the Consumer Protection Act, 2019 before the appropriate consumer commission.

• Amendments: we may update these Terms from time to time; the “Last updated” date reflects the latest version. Material changes will be notified on the Platform. Continued use after changes constitutes acceptance.
• Assignment: you may not assign these Terms without our written consent; we may assign them to an affiliate or successor.
• Severability: if any provision is held invalid, the remainder continues in effect.
• Waiver: failure to enforce a provision is not a waiver of it.
• Entire agreement: these Terms, the Privacy Policy, and any service-specific terms communicated to you constitute the entire agreement between you and us regarding the Platform.

In accordance with the Information Technology Act, 2000 and rules thereunder, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023:

• Grievance Officer: [Grievance Officer name to be designated]
• Address: ERTO KONNECT LLP, Office No E 201, Jaimala Business Court, Above Hyundai Showroom, Nandini Takle Nagar, Manjri Bk, Pune, Maharashtra 412307
• Email: contact@rtokonnect.in
• Phone / WhatsApp: +91 99700 90690
• Hours: Monday–Saturday, 9 AM to 7 PM IST

We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed by applicable law.